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Managing Allegations against Adults in a position of trust who work with children - LADO

Children can become victims of abuse and exploitation by those who work with them in any setting.  They have been found to be vulnerable in all organisational settings including social care, education, health care, the leisure industry and in faith communities.

Section 7 of the SET procedures for Allegations against staff or volunteers, who work with children, is based on the framework for dealing with allegations made against an adult who works with children and should be followed by all organisations providing services for children and young people.

Compliance with these procedures will help to ensure that allegations are dealt with consistently and in a timely manner; that a thorough, proportionate and fair process is followed and that processes are open to challenge.

Arrangements for managing concerns or allegations of this nature should be robust and effective in keeping children safe. All allegations should be taken seriously, approached with an open mind, and not be driven by preconceived opinions about whether a child has or has not been harmed.

Who to refer concerns to:

To report a concern or allegation to the Thurrock LADO (Local Authority Designated Officer) that an adult working or volunteering with children:

  • Has or may have harmed a child
  • May have committed a criminal offence related to a child and / or
  • Behaved towards a child or children in a way that indicates they may pose a risk of harm to children

Step 1: If your workplace has a Designated Safeguarding Lead who deals with allegations contact them. They must contact the Thurrock LADO within 24 hours of any situation arising at 01375 652921

Step 2: If your workplace does not have a Designated Safeguarding Lead you must contact the Thurrock LADO directly on 01375 652921.

Step 3: In an emergency outside office hours contact the Emergency Duty Team on 01375 372468.  They will ensure that the matter is passed promptly to the Thurrock LADO, and assist in initiating any priority safeguarding activities.

The Thurrock LADO must be contacted within 24 hours of any situation arising as above.

Role of the Thurrock LADO

The Thurrock LADO (Local Authority Designated Officer) promotes a safer children’s workforce by providing effective guidance, advice and investigation oversight to cases.

Thurrock LADO may be able to offer advice and assist with communication in situations which sit outside the statutory criteria, albeit at the discretion of the LADO Officer and where the broader goals of a safer children’s workforce are relevant.

The service will give advice on how concerns or allegations should be investigated, including if a referral needs to be raised with the Police and/or Children’s Social Care. Thurrock LADO is not directly responsible for investigatory activities but will actively support any investigation, and give advice around a range of parameters including suspension, possible media interest, when to tell the adult, and ensure all interested parties are appropriately linked together.

Thurrock LADO will retain oversight of individual cases to ensure concerns or allegations are investigated thoroughly in a fair and timely manner, and will advise in relation to any subsequent duties to communicate with regulatory bodies and/or the DBS. For more information please download the Thurrock LADO Leaflet.

To make a referral to the Thurrock LADO, please contact lado@thurrock.gov.uk for a referral form.


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